Privacy policy

Azka Creation operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Azka Creation is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described below.

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with our Services:

 

•        Contact details: Name, address, billing/shipping address, phone number, and email address.

•        Financial information: Credit/debit card numbers, payment account details, transaction history, and payment confirmations.

•        Account information: Username, password, security questions, preferences, and settings.

•        Transaction information: Items you view, add to cart, wishlist, purchase, return, exchange, or cancel.

•        Communications: Information you share when contacting us, such as customer support inquiries.

•        Device information: Device type, browser, network connection, IP address, and unique identifiers.

•        Usage information: How and when you interact with or navigate the Services.

We may collect personal information from the following sources:

 

•        Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

•        Automatically through the Services: From your device when you use our products or services or visit our website, including through cookies and similar technologies.

•        From service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.

•        From partners or third parties: In accordance with applicable law and their own privacy practices.

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how our Services are used. These may include:

 

•        Essential cookies: Required for the basic functioning of our website and checkout process.

•        Analytics cookies: Help us understand how visitors interact with the site (e.g., pages visited, time spent).

•        Marketing cookies: Used to show you relevant advertisements based on your browsing activity.

 

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

Depending on how you interact with us, we may use your personal information for the following purposes:

 

•        Provide and improve the Services: To process payments, fulfil orders, manage your account, arrange shipping, facilitate returns, and create a personalised shopping experience.

•        Marketing and advertising: To send promotional emails, SMS, or postal communications, and to show you relevant online advertisements based on your activity.

•        Security and fraud prevention: To authenticate your account, secure payments, detect fraudulent or illegal activity, and protect the safety of our users.

•        Customer communication: To respond to your queries, provide support, and maintain our business relationship with you.

•        Legal compliance: To comply with applicable law, respond to legal process, and enforce our terms and policies.

We may disclose your personal information to third parties in the following circumstances:

 

•        Service providers: Vendors performing services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

•        Business and marketing partners: To provide targeted advertising and marketing services. Our partners will use your information in accordance with their own privacy notices.

•        With your consent: When you direct or request us to share information with third parties, such as for product shipping or through social media integrations.

•        Corporate affiliates: Within our corporate group or in connection with a business transaction such as a merger or acquisition.

•        Legal obligations: To comply with applicable law, respond to subpoenas, search warrants, or similar legal requests, enforce our terms of service, or protect the rights of our users.

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside, in order to provide and improve the Services.

 

Shopify may also use personal information collected about your interactions with our store — along with other merchants and Shopify — to provide enhanced features. In these circumstances, Shopify is independently responsible for the processing of your personal information.

 

To learn more about how Shopify uses your personal information and to exercise your rights, visit the Shopify Consumer Privacy Policy. You may also use the

Shopify Privacy Portal to manage your preferences: https://privacy.shopify.com/en

Our Services may contain links to third-party websites or platforms. We do not control and are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies before providing any personal information. Our inclusion of such links does not imply any endorsement of those platforms or their operators.

Our Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it promptly.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

We implement reasonable security measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

 

•        Right to Access / Know: You may request access to the personal information we hold about you.

•        Right to Delete: You may request that we delete personal information we maintain about you.

•        Right to Correct: You may request that we correct inaccurate personal information we hold about you.

•        Right of Portability: You may request a copy of your personal information in a portable format, or that we transfer it to a third party, subject to applicable law.

•        Right to Opt-Out: Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.

•        Communication Preferences: You may opt out of promotional emails at any time by clicking the unsubscribe link. We may still send non-promotional communications related to your account or orders.

 

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to identity verification. We will not discriminate against you for exercising any of these rights.

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on our website, update the "Last Updated" date, and provide notice as required by applicable law.

For any questions about this Privacy Policy, to exercise your rights, or to raise a privacy concern, please reach out to us:

 

Azka Creation

Email: azkacreation0@gmail.com

Address: D-82/14, Street No. 9, Mohanpuri, Maujpur, New Delhi, Delhi – 110053, India