Refund policy

At Azka Creation, your satisfaction is our priority. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.

We offer a 30-day return window. You have 30 days from the date of delivery to request a return.

 

To be eligible for a return, the following conditions must be met:

•        The item must be unused, unworn, and in the same condition as received

•        All original tags must be attached

•        The item must be in its original packaging

•        Proof of purchase (order confirmation or receipt) is required

To start a return, please contact us before sending anything back:

 

Email: azkacreation0@gmail.com

Return Address: Azka Creation, D-82/14 Street No. 9, Mohanpuri, Maujpur, New Delhi, Delhi – 110053, India

 

⚠️  Do not send items back without prior approval. Unauthorized returns may not be accepted.

Once your return request is approved, we will send you instructions for shipping the item back.

 

•        Defective, damaged, or incorrect items: We will arrange a prepaid return label or reimburse your return shipping cost.

•        All other eligible returns: Return shipping charges are the responsibility of the customer.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

 

•        Your order number

•        Clear photos of the issue

 

Email: azkacreation0@gmail.com

 

We will review your case and resolve it as quickly as possible.

The following items cannot be returned under any circumstances:

 

•        Customized or personalized products

•        Special-order items

•        Gift cards

•        Sale or clearance items (unless damaged or defective — see Section 4)

•        Items that have been used, worn, washed, altered, or damaged after delivery

We do not offer direct exchanges at this time. If you need a different size or product, please return the eligible item and place a new order separately.

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

 

Items must be unused, unworn, in original packaging, and accompanied by proof of purchase.

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

 

If approved:

•        Refunds will be issued to your original payment method.

•        Our processing time is typically within 10 business days of approval.

•        Your bank or payment provider may require an additional 3–5 business days to reflect the amount.

 

⚠️  If 15 business days have passed since your refund was approved and you have not received it, please contact us immediately.

Once we receive your returned item, we will send a confirmation email. You will be notified of the inspection outcome and refund status via email.

For any questions or concerns regarding returns, refunds, or damaged products:

 

Brand: Azka Creation

Email: azkacreation0@gmail.com

Address: D-82/14 Street No. 9, Mohanpuri, Maujpur, New Delhi, Delhi – 110053, India